Shipping & Returns
I ship everything from my workshop in Rosendale, Wisconsin. Here's what to expect when you order.
Shipping
Free shipping on orders over $75
Orders under $75 are calculated at checkout based on weight and destination.
Processing Time
Most orders ship within 1 to 3 business days. Custom blends and made-to-order items may take a couple extra days since I make them by hand after we talk.
Delivery
I ship via USPS with tracking on every order. Standard delivery is 3 to 7 business days after shipment. You'll get a tracking number by email once it goes out.
Where I Ship
I currently ship within the United States only.
Returns & Exchanges
Because everything I sell is handcrafted from natural ingredients, I can't accept returns on opened herbal products, candles, or custom creations. Please read product descriptions and ingredients before ordering.
If something arrives damaged or wrong, contact me within 48 hours of delivery and I'll make it right. Send a photo of the issue and I'll get a replacement out to you.
Lost or stolen packages: Once USPS marks a package as delivered, I can't be held responsible. Make sure you have a secure delivery location.
Wrong address? Double-check your shipping address at checkout. I can't change it once an order has been processed.
Common Questions
How long until my order arrives?
Most in-stock orders ship within 1 to 3 business days, then USPS standard delivery takes 3 to 7 business days. So total time from order to your door is roughly 4 to 10 business days.
Do you ship internationally?
Not right now. I only ship within the United States.
Can I change my address after placing an order?
If I haven't shipped it yet, email me at info@herbanherbalist.com and I'll update it. Once it's shipped, I can't make changes.
My order arrived damaged. What do I do?
Email me at info@herbanherbalist.com with a photo within 48 hours of delivery. I'll send a replacement.
Why can't I return opened products?
Everything I sell is handmade from real herbs and natural ingredients. For safety reasons, I can't resell opened herbal products, teas, or body care items. If you're unsure about something before buying, reach out and I'll help you decide.
Is shipping included with Unstuck Your Life programs?
Yes. All Unstuck Your Life program prices include shipping within the US.
Still Have Questions?
I read every message myself and usually reply within 24 hours.